Mary Ann, you may have to go to Google Chrome, as the same happened to me. I'm not sure how I did that now, but I think I just clicked on things and it told me. Have you had a message like that on your screen? If not do a search for converting.
If you leave a comment and I don't respond it's because I didn't get an email notice. I don't know why this happens and I apologize in advance as I love to hear from you:)